All I know is I am happy, for now...
:)
This whole experience has really made me look at my job in a new light. I’m usually someone who has an eye for details and I try to notice the little things, even when it comes to people. But starting this blog has made me look even deeper, wondering where the nameless people at my tables come from, where are they going? Who is the person sitting across from them? Could this be their last meal? Okay I guess that’s a bit morbid, but hey, it could be.
Applebee’s teaches us to try and talk to our guests, to get to know them on a different level then what style potatoes they like. They urge us to ask questions about where they’re from and their plans for the day. This makes sense to me, but now I go a little beyond that. I’m actually a bit interested in the fact that they need a box to save their chicken, and no, not for them? For their cat? Well I don’t know why they told me that, but that is interesting!
My goal tonight is to find out a little something extra about my guests. Some questions I might try-
“What are your plans for the evening?”
-Simple, yet I could probably tell a lot about them from their response.
“Are they celebrating anything tonight?”
-This response will also let me know if I have to sing “the birthday song” to them or not.
“Have you seen any good movies?”
-Ok, this one might be hard to randomly bring up with out feeling like I’m being annoying, but we’ll see. This could be a conversation starter and/or show me what style of movies they like.
It would be fun to find someone who answers these, or other questions I come up with and write a little back-story for them, filling in the blanks myself. Is that weird?
Oh well, we’ll see if anyone interesting comes in tonight.
If you have any question ideas, leave them below!
Applebee's does not give breaks. I take that back, they do give them if they are convenient, or if you smoke, but generally you should not make plans or pack a lunch, because you will be staying straight through your double.
This Saturday I had the pleasure of spending a solid ten hours at Applebee's. I might add the weather was absolutely beautiful outside. I only know this because of the big windows at my booths facing the highway. It was a nice double, in the fact that I made a great deal of cash, but not so nice in the fact that by 10pm, after serving since 12pm, I was dead on my feet.
The day was ridiculously busy. We were on a wait, (where a host has to take names at the door) for a good seven hours of the day. But even if we hadn't been that busy, I was scheduled as my own relief from my morning shift so I was destined to run my butt off the whole time.
This doesn't seem legal.
Why are restaurants allowed to schedule people 8 or more hours a day without food or break? In fact, are restaurants allowed?!
I'll have to look into this and let you know because I gotta run; I'm already late for Appletime!
People are always asking where Applebee’s gets it’s name. As if it is something we’re told in training, and maybe we are but I certainly don’t remember. So, I decided to do a little research and find out for myself. I stumbled upon this strange website that is apparently written by one of the original creators of Applebee’s, TJ Palmer. The website is http://applebees-founder.com/. The whole site took me by surprise. It is her story, the trials and tribulations of opening and running a business along with your husband/partner while your marriage crumbles around you. Instead of finding out the name and background to the store, I got sucked in to reading this lady’s kind of heartbreaking life story. I felt for her.
I did find out some other interesting stuff too though. The original name was supposed to be Appleby’s (which is apparently said the same as Applebee’s.) But that name was taken, so it evolved into, "TJ Applebee's Edibles and Elixirs."
I guess they wanted an old fashioned drug-store type feel, hence the “edibles and elixirs” contrasting today’s “bar and grill,” which was exactly what they were trying to get away from. There was even an old wooden Indian holding cigars that stood at the entrance of the store. It was also apparently, TJ’s dumb ex-husband who decided hot air balloons should be in their theme (gross.) This is the original stained glass fixture, very similar and maybe the same as the one in our store.
It just has a very outdated/reading rainbow type feel to me. Also, all of the stores were originally equipped with glass tiffany's above the booths. Adorned with kitty cats, unicorns, teddy bears, and of course, hot air balloons. This year we remodled along with many other stores for a more modern look. I'm thankful for this mostly because I hit my head on those damn things all the time.
The website didn’t say exactly say where all the crazy memorabilia on the walls comes in. Everything from firemen hats to 101 dalmation posters are up there. But I guess it kind of goes with the nostalgic idea. Sometimes, on verrrry slow days we will play a sort of "I spy" with the things on the walls. One person will make a list, something along the lines of,
" A baseball mitt"
"A lasso"
"A toy car"
"Billy-Ray Cyrus"
etc... and we will do our best to spot them all before the end of the shift.
Don't judge us.
I had a nightmare about Applebee’s last night. Oh, how I hate serving nightmares. They are like intense little panic attacks.
I’m usually not very good at remembering my dreams and as I’ve gotten older they have become less vivid and the details slip away shortly after I open my eyes.
This dream was a lot like last night’s shift. I was a closing server, the last one to leave, also the last one to get a table (20 minutes to close.)
In my dream I was also closing, it was literally 5 minutes to 11 and a couple of people came in. (Actually, I think it was the mother and sister from Dead Like Me)
I grumpily took the table and while I was greeting them another table was sat. Then another, and another, and soon I realized they wouldn’t lock the door. Please! I yelled, lock the freakin door. We’re closed damnit!
But they wouldn’t, and people kept pouring into my tables. I couldn’t keep up and no one would help me. I got so upset I threw my apron on the floor, stepped on it, and without using most of my fingers, waved my manager goodbye and left.
Maybe it was a good dream after all.
On a side note, I was so tired from my real life shift last night that I left my $90 dollars I made just sitting in the restaurant and I didn’t even realize it until I got home. Oh, me.
On a side note from that side note, I got to sing the birthday song to Stacy and her table last night! So happy birthday!
Well my very first table made me cry last night. Not just a few tears either. We are talking, full on, uncontrollable streams down my cheeks, in front of all my other tables.
When I arrived, the waitress before me had just taken a tables order and gave it to me to take over so she could go home, which was fine. It was an older couple with two steak dinners. But apparently I forgot the shrimp topper on one of the steaks. Not a really big deal but it still takes a couple of minutes. I apologized to the table with a near silent response from them. Well, there goes my tip, I thought as I walked back to the server station.
The topping took about 5 minutes. I apologized again when I brought it to the table, this time I got a nod and a look like “now go away,” so I did.
During this time the restaurant was filling up and I was taking care of three other near by tables of families. My manager walked by me at some point and said what I thought was, “Amber, don’t forget to put that topper on the bill.” I nodded and wished she hadn’t remembered because I was worried the table would protest paying for it. I guess what she actually said was, “Amber, don’t worry I put that topper on the bill.” But, since I didn’t hear her I quickly added the topper and brought the bill out to them.
I should have looked at it. I should have checked it again, but I didn’t. “This is ridiculous,” the man at the table said as I walked by. Uh-oh.
“We can’t get the right food, we can’t even get the right bill, what is this? This is ridiculous.”
I don’t do well with people yelling at me, especially adults or people of some kind of authority. I usually cry. But, I’ve never cried in front of a table before. I tried to explain what must have happened and that I would not charge him double for the shrimp topper. “This is just ridiculous,” he kept repeating while shaking his head. I could feel the tears welling up and to make it even worse, during this time, another server brought out the shrimp topper I had just uselessly added to the bill. (This time it only took a minute, of course!) So overall, they had two different servers, didn’t get their shrimp, got it 5 minutes late, was then charged double for it, and then had it brought to them again when they didn’t even have any food left. I totally understand why he was upset.
I held in the crying until I got to my manager, where I began sobbing stupidly while trying to explain everything that went wrong. She sweetly dealt with it for me but I still had to go to the other near by tables. Pink faced and red-eyed I held my head up as I returned to my section. That man was standing now, explaining to my other tables everything that was wrong with their service. Who does that?!
I silently stood filling an iced tea, more embarrassed than anything, while he talked to my other guests. Then he turned to me to apparently apologize. I don’t know what he said. I kept nodding, and couldn’t seem to open my mouth without crying. I felt like an idiot. They pity tipped me 8 dollars and left.
I don’t think I’ve ever wanted a table to leave so badly in my life.
Well last night ‘s shift was hardly “blog-worthy.” For some reason, every table I had was really nice and a great tipper, a rarity. No one really caught my attention. But It’s hard to complain on a night when your life is made easy cheezy.
Instead, I want to explain one concept you learn on the first day of Applebee’s orientation, “Apple-time.” (Yes, Applebee’s does refer to several things in the restaurant with an “apple” in front of it.)
In theory, Appletime is a pretty good idea. Schedule everyone 15 minutes before their shift starts so that no one is ever late. But our Applebee’s doesn’t work like that. No, they schedule you at 4:15 and expect you to be clocked in and working at 4. So, basically they schedule you 15 minutes after you should have started working. Why? I have no idea. This whole concept has baffled me since the beginning and constantly makes me paranoid that I’m late for work.
Why not schedule me at 4 if you want me working at 4? Or 3:45 if you want me there early?
I think I asked a manager once and got a response something along the lines of “Because that’s the way it is.” So, that’s the way it is I guess.
Off to work again to find juicy Applebees info.
You know that girl? Yeah you do, the one taking your steak and ketchup dinner order and bringing you that extra side of ranch dressing you so desperately need? The one who’s face and name most don’t even bother to learn or care to remember. “Um I think her name was Angela, Agnes? She was a blonde, no wait…”
Yeah, that’s me. Like many other college students I make a living as an AppleBee's slave. I’d like to take some time to reflect and share some experiences I have from behind that bbq sauce stained apron.
Well, maybe later. It’s Friday night.
So, here I go, off to work!